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Client satisfaction explained
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GNG.PD.002.INT Rules for complaints about Global Network Group
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GNG.PD.012.INT Rules for appeal against conformity assessment decisions
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GNG.PD.013.INT Rules for appeal against audit- & inspection results and reports
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GNG.PD.014.INT Rules for dispute handling
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GNG.PD.018.INT Rules for appeal against appointment auditors, inspectors, peer reviewers
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AP.PD.001.INT ADR Platform Rules for handling conflicts, disputes & complaints
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AP.PD.002.INT ADR Platform Rules for disciplinary law Global Network Group
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GNG.PD.002 (Complaints against Global Network Group)
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GNG.PD.012 (Appeal against conformity assessment decisions)
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GNG.PD.013 (Appeal against audit & inspection result and reports)
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GNG.PF.014 (Dispute handling against or between owners of certificates and inspection reports)
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GNG.PD.018 (Appeal against appointment auditors, inspectors, peer reviewers)